Returns Policy
At Ocean Tales, we are passionate about ensuring you are completely satisfied with your purchase. If you’re not quite happy with your order, simply return it to us within 14 days in the condition that you received it with all tags & hygiene stickers attached and we will happily offer you a refund.
Returns made simple:
-
We gladly accept returns within 14 days of your order arriving.
-
Items must be unworn, with tags and hygiene stickers attached.
-
Return postage for change-of-mind returns is at the customer’s expense
-
Need a different size or colour? Simply place a new order for your preferred item.
-
If something arrives faulty or incorrect, we’ll cover the return shipping.
Extended Returns Over The Holiday Period
Here at Ocean Tales, we want you to shop with ease & peace of mind for your gift giving. That is why we are extending our returns period for the holiday season. If you shop with us between 1st November - 24th December, items can be returned up until 7th January provided they meet our returns criteria listed above & below. If you have any questions or queries please reach out to returns@oceantales.com.au
Return Shipping Costs
The return shipping method and associated costs are the responsibility of the customer. It is recommended you send your return via a traceable method and retain proof of postage until receiving confirmation that your return has been processed. Ocean Tales does not take responsibility for returns that are not received.
Return delivery costs for a faulty, or incorrectly supplied item will be covered by Ocean Tales.
To return your order, please start here.
Return address:
Ocean Tales Returns
86 Hydrae St
Revesby NSW Australia 2212
Refunds
Refunds will be processed to the original payment method within 3 business days of Ocean Tales receiving the returned item/s. Notification will be sent to the nominated email address at the time of this transaction.
Exchanges
-
Ocean Tales does not offer direct exchanges. All returned items will be automatically refunded as per our return conditions. If you would like to change an item for a different size or colour, you will need to place a new order. Our products are made in limited numbers. If you wish to secure another size or colour, it is recommended you place your new purchase prior to receiving your refund to ensure you don’t miss out.
Faulty
In the unlikely instance you receive an item with a genuine manufacturing fault, you are entitled to a full refund, or a replacement item, provided stock is available. Ocean Tales requires the piece to be returned in order to issue a replacement or refund. These terms do not cover general wear and tear. If you believe you have received a faulty item, please get in touch at orders@oceantales.com.au
International Returns
International customers are welcome to return eligible items within 14 days of receiving their order. Returned items must be in original condition, with tags and hygiene stickers attached. Refunds are processed in the currency of your original purchase. Original duties paid on the order are non-refundable. Return shipping costs, duties and any customs charges are the responsibility of the customer. Ocean Tales does not refund original shipping charges. Please note, International shipping times may vary. Please check timing with the carrier of your choice.
If you have any questions or queries, please reach out to returns@oceantales.com.au We are here to help.